1. About these terms
These Terms of Service ("Terms") are a legal agreement between you and CoachFlow AI ("CoachFlow", "we", "us", "our") that governs your access to and use of our website getcoachflow.co, our digital products (47 AI Tools for Coaches, the Sales Blueprint, the Template Pack), and our done-for-you services (CoachFlow Starter, CoachFlow Pro).
Questions about these Terms: support@getcoachflow.co.
2. Acceptance of terms
By purchasing a product, creating an account, or using our website, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use our service.
3. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding contract to use CoachFlow. By accepting these Terms, you represent and warrant that you meet both requirements.
If you are purchasing on behalf of a business, you represent that you have authority to bind that business, and "you" in these Terms refers to both you personally and that business.
4. Account registration and security
To access the customer portal you create an account secured by a magic-link login (we email a one-time link rather than asking for a password). You are responsible for:
- Keeping access to your email address secure — anyone who controls your email can request a magic link.
- Notifying us at support@getcoachflow.co immediately if you suspect unauthorized access.
- All activity that occurs in your account.
We may suspend or terminate your account if we reasonably believe you have violated these Terms.
5. Permitted use
You may use our products and services to build, operate, and grow your own coaching business. Specifically:
- Scripts, templates, hooks, and tools we provide are licensed for your internal use inside your coaching business.
- You may adapt and personalize the materials for your audience.
- You may reference what you learn in your own content, with attribution where the language is a direct quote.
6. Prohibited conduct
You agree not to:
- Redistribute, resell, sublicense, or publicly republish any of our paid materials.
- Reverse engineer, decompile, or attempt to derive source code or training data from our service.
- Scrape, crawl, or use automated tools to access our service beyond standard browsing.
- Use the service to send spam, harass, defame, or harm any person.
- Use the service to violate any law, including but not limited to advertising regulations, anti-spam laws (CAN-SPAM, CASL), or privacy law (GDPR, CCPA).
- Misrepresent your identity, affiliation, or qualifications.
- Probe, scan, or test the vulnerability of the service except under an authorized security disclosure program.
- Attempt to access another user's account or data.
- Interfere with or disrupt the service or our infrastructure.
7. Intellectual property
All content, software, templates, scripts, hook libraries, brand assets, and other materials that we make available are owned by CoachFlow AI or our licensors and are protected by copyright, trademark, and other laws.
When you purchase a product or service, we grant you a non-exclusive, non-transferable, revocable license to use the materials inside your own coaching business. You do not acquire ownership of the materials, and the license terminates automatically if you violate these Terms.
Any feedback, suggestions, or ideas you send us about the product become non-confidential, and we may use them without obligation to you.
8. Refund policy
8.1 Digital products (47 AI Tools $19, Sales Blueprint $47, Template Pack $97)
Digital products are delivered instantly upon purchase and are non-refundable due to the nature of digital downloads. By completing your purchase, you acknowledge this policy.
If you experience a technical issue preventing access to your product (broken download link, undelivered email, file corruption), contact support@getcoachflow.co within 24 hours of purchase and we will resolve the access issue promptly.
8.2 Done-for-you services (CoachFlow Starter $497 setup + $297/mo, CoachFlow Pro $997 setup + $497/mo)
Done-for-you services include a 14-day satisfaction guarantee on the build. If your system is not delivered as specified by Day 5 of the build cycle, you may request a full refund of the setup fee within 14 days of the original purchase by emailing support@getcoachflow.co.
Monthly retainers may be cancelled at any time with 30 days written notice sent to support@getcoachflow.co. You remain responsible for the retainer fee that covers the 30-day notice period; you do not owe any further retainer fees after the notice period ends. Setup fees are non-refundable after Day 5 of a successfully delivered build.
9. Disclaimer of warranties
Our products and services are provided "as is" and "as available", without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or usage of trade.
We do not warrant that the service will be uninterrupted, error-free, or completely secure, or that any specific outcome (revenue, leads, calls booked) will be achieved.
Earnings examples in our materials are illustrative; your results depend on factors outside our control including your effort, market, offer, and audience.
10. Limitation of liability
To the maximum extent permitted by law, CoachFlow AI and our officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, arising out of or related to your use of the service.
Our total cumulative liability to you for any and all claims relating to these Terms or the service will not exceed the amount you paid us during the 12 months preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above may not apply to you in full.
11. Indemnification
You agree to indemnify, defend, and hold harmless CoachFlow AI and our officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the service in violation of these Terms or any applicable law, (b) content you submit, post, or share through the service, or (c) your violation of any third-party right, including intellectual property, privacy, or publicity rights.
12. Dispute resolution and arbitration
12.1 Informal resolution first
Before filing a claim against CoachFlow, you agree to try to resolve the dispute informally by emailing support@getcoachflow.co with a clear description of the dispute and the resolution you are seeking. We will respond within 30 days and attempt to resolve the matter informally.
12.2 Binding arbitration
If we cannot resolve the dispute informally within 60 days, the dispute will be resolved by final and binding arbitration rather than in court, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be conducted in New York, New York unless we agree otherwise.
The arbitrator will have authority to grant any remedy available in court. Judgment on the award may be entered in any court of competent jurisdiction.
12.3 Class-action waiver
You and CoachFlow agree that any arbitration or court proceeding will be conducted only in our individual capacities and not as part of any class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative proceeding.
12.4 Exceptions
Either party may bring an individual action in small-claims court (for claims within the small-claims court's jurisdiction), and either party may seek injunctive or equitable relief in court for actual or threatened infringement of intellectual property or unauthorized access to the service.
13. Governing law
These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws principles. Subject to the arbitration provision above, the state and federal courts located in that state will have exclusive jurisdiction over any non-arbitrable dispute.
14. Severability and entire agreement
If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force. The failure of CoachFlow to enforce any right or provision in these Terms is not a waiver of that right or provision.
These Terms, together with our Privacy Policy and any order documents or signed service agreements, constitute the entire agreement between you and CoachFlow regarding the service and supersede any prior agreements between you and us on the same subject.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely.
15. Changes to these terms
We may update these Terms from time to time. If we make material changes, we will email you and post a notice on the site at least 14 days before the changes take effect. By continuing to use the service after the effective date, you agree to the updated Terms.
16. Contact us
For questions about these Terms:
- Email: support@getcoachflow.co
- General: hello@getcoachflow.co